(www.ucunleashed.com)Cisco Unified Presence integration with Cisco Unified Communication Manager

After the Call Manager Installation is complete make sure that basic calls are working on Cisco Call Manager. Create an CUP Application Server on Cisco call manager. System->Application Server, and Select the type as “Cisco Unified Presence Server

Once its setup Install the Cisco unified Presence. Cisco Unified Presence Installation is similar to Cisco Call-Manager Installation.

The Post Installation Task for Cisco Unified Presence is as follows.

Bring up the Cisco Unified Presence Admin Portal and you will see the Post Installation task window requesting the Cisco Call Manager hostname and IP address. This will link Cisco Unified Presence with the Cisco Call Manager. Note, that one CUP cluster can only be associated with one Call manager Cluster. In the next page it will request for AXL user name and password. AXL is the API CUP uses to communicate with Cisco Call Manager.

After this step, the Cisco Presence will be integrated with Cisco Call manager but before we start working on Presence with Call Manager, we must complete a few system wide configurations on Cisco Call Manager.

Configure Enterprise, Service and Application paramaters for the new Cisco Unified Presence Server on Cisco call manager

goto System->Service paramaters and set Clusterwide parameters (system presence) to “Allow Subcription”

goto System->Enterprise Configuration and set Clusterwide Domain configyration -|>Cluster Fully Qualified Domain name to “”

Configure SIP Trunk between Cisco Call manager and Cisco unified Presence. This allows the CUP to sync all users on the system via the AXL interface. You will be required to provide login information during the install process of the CUP server

Device->Trunk and enter the Destination Address as Cisco unified Presence IP Address

Add a CTI (Computer telephony Integration) Gateway. This is required for collecting Call logs related statistics.

User management- > Application User -> Add New

Fill the following information in the fields.

Userid- CtiGw

Password-

Accept Presence Subscription Check
Accept Out-of-dialog-Defer Check
Accept Unsolicitated Notification Check
Accept Replaces Header Check

Select the Available Devices and Add the group “Standard CTI Enabled”

CUP Configuration

Select the name of the server you just installed from the dropdown. Select Service = “Cisco UP SIP Proxy”. Note it will be marked Inactive if the services are not running. This is possible because we have not looked at adding the CUP licenses. Set the Proxy Domain=
Set the ACL to allow all incoming traffic or set the Access Control Lists to suit yourt organizations Security Policy
Create a Presence Gateway to Cisco Call manager goto Presence->Gateways->Add New->Select CUCM and enter the IP Address of Cisco Call manager

At this Time Cisco unified Presence is ready to start working with Cisco unified Call manager. Before this, goto Serviceability and activate the services